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SERVICE RETURN INSTRUCTIONS

Please follow the instructions below to send your unit in for service or repair.

  1. Remove the ZIPLEVEL stakes and Unipod (unless it needs servicing) to reduce shipping weight.

  2. Package your ZIPLEVEL in its original packaging if possible. Otherwise, wrap your unit in at least one inch of padding and pack into a strong corrugated box.

  3. Include your name, address, telephone number, fax number, email address, a brief description of the problem and any special instructions.

  4. Choose from our Global ZIPLEVEL Service Centers below:

    USA
    Technidea Corporation

    2121 East Valley Parkway
    Escondido, CA 92027
    contact #: 760-480-4740 / 800-805-5383
    email: info@technideacorp.com

     
    Prepaid service and/or discount shipping for USA customers only.

     
    International customers and USA customers using their own shipping accounts.

    AUSTRALIA / ASIA
    Altech Distributors P/L

    Factory 5/22 Hightech Place
    Lilydale, VIC 3140
    contact #: +613 9739-4333
    email: info@altechdistributors.com.au

    CANADA
    Phoenix Measurement Solutions, Inc

    150 Rivermeade Road Unit #1
    Concord, ON L4K 3M8
    contact #: 905-482-0340
    email: sbowman@phoenix-ms.com

    FRANCE
    STTL SARL / ETL

    Rue de la Paix
    ZL du Gier 69700 Givors
    contact #: 00334-7249-0501
    email: a.silveira@sttl-lyon.com

    NEW ZEALAND / ASIA
    Ultimate Levels

    (Contact for current street address)
    Christchurch 8022
    contact #: 011 643-337-0132
    email: iket@clear.net.nz

    UNITED KINGDOM
    Grounds Care Prodducts

    Whitehouse lnd Park
    Sichester Rd.
    Tadley, Hampshire RG26 3PY
    contact #: +44 118-981-1313
    email: ziplevel@groundscare-products.co.uk


AVOID RETURNING YOUR ZIPLEVEL UNNECESSARILY

Some units have been returned with a dead battery, in a function unfamiliar to the customer, accidentally miscalibrated or with a normal annunciator flashing. If your ZIPLEVEL is sounding a steady tone with a flashing fraction bar simply press the Mark key for at least two seconds to exit the Mark function. Alternatively, if the unit was left an unfamiliar function, initialize your unit by pressing the entire top row of keys for at least two seconds and then recalibrate. If still in doubt about the need for service please refer to the User Guide. You may also email or call us and our capable staff will be pleased to assist you.

Please note: Our minimum service charge is $50, which includes evaluation, cleaning, repackaging and return shipping by UPS Ground. This fee is waived with any service or repair performed.